Customer Testimonials

Service Manager did an excellent job of explaining all of the work. Work was done within stated time. Very pleased with the service.

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Work completed in normal amount of time and reviewed along with suggestions for future work

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Will McGrew was my sales person. He was very helpful showing me how to to set up different items on my Outlook Limited. I love everything about my new Outback! I haven’t had a new car in over 12 years!! I am in love with the Outback!!!!!

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The Sales Manager was less than accommodating he priced my trade in at a low figure, my reply was that was too low,,his reply was sell it to whoever offered more, I did that but it took another trip to the dealership.

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They were professional, cared about our needs and handled the paperwork in a timely manner.

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Courtesy staff and great service! The job was done when I was told it would be completed.

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The salesman was very knowledgeable regarding the car we purchased and the dealership provided straightforward pricing. I would recommend Harvey to anyone interested in the brand of vehicles they are providing.

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Everyone was nice and informative. I really like my Forester. When I bought my first Subaru 10 years ago the process was not this smoothe. I have no complaints.

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I had some issues with battery drain. Took it to the dealer. They were nice and helpful. Unfortunately the battery tested bad. Needed a new battery. Subaru (not the dealer) decided to upgrade the batteries in this model (2020 Ascent Touring) to a heavier duty battery because of battery drain problems. The new heavy duty battery would not fit the old battery box so I had to buy a new battery box also. The battery was out of warrantee so it was all on me. Not a cheap battery. So far I have not had any issues with the new battery. ... Read More

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DealerRater - Dec 31, 2024

I had some issues with battery drain. Took it to the dealer. They were nice and helpful. Unfortunately the battery tested bad. Needed a new battery. Subaru (not the dealer) decided to upgrade the batteries in this model (2020 Ascent Touring) to a heavier duty battery because of battery drain problems. The new heavy duty battery would not fit the old battery box so I had to buy a new battery box also. The battery was out of warrantee so it was all on me. Not a cheap battery. So far I have not had any issues with the new battery. Hopefully that will be the case throughout the battery life. During their inspection they also found out my tires were wearing unevenly so I needed a full wheel alignment.

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I’m 58yo and my wife is 63. it’s been over 10 years since my wife and I purchased a new veh. I’m in LOVE with this vehicle. My wife and I were looking at the crosstrek initially and when we went to the dealer. John Harvey Subaru in bossier city, La. and actually sat in it.. we found it a bit to small for us as our last 2 purchases in the last 25 years were both jeeps. the associate Keyshawn understood and was awesome and showed us the outback. He was knowledgeable and answered all our questions we had, took ... Read More

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DealerRater - Dec 24, 2024

I’m 58yo and my wife is 63. it’s been over 10 years since my wife and I purchased a new veh. I’m in LOVE with this vehicle. My wife and I were looking at the crosstrek initially and when we went to the dealer. John Harvey Subaru in bossier city, La. and actually sat in it.. we found it a bit to small for us as our last 2 purchases in the last 25 years were both jeeps. the associate Keyshawn understood and was awesome and showed us the outback. He was knowledgeable and answered all our questions we had, took us on a test drive and we were sold! We’ve had it almost a week now and are very impressed. I can’t say enough about how well we were treated at the dealership. Keyshawn(especially him) and the others there deserve an attaboy!!

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My wife loves her Subaru Forrester. It is such a smooth ride. So easy to operate. She will never drive another vehicle but Subaru.

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I came in today terrified that something was wrong with my car! Your agent in repairs that helped me was so kind and understanding! It turned out that everything was okay! She was so kind and I was so relived! I am 85 and live alone so my car being in working condition is very imported to me! I am so grateful for all the assistance your team gave me! Sincerely, Emma Carolyn Gimber

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The purchase of my vehicle was smooth with my selected salesman Will. Finance was great. However the service Department will easily scam you if your not paying attention. You will find no accountability from anyone in management leaving the salesman to carry the complete burden of error.

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The dealership was very professional, and its employees were very friendly and knowledgeable. The overall purchase experience was rewarding.

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The customer service dept left my glovebox unattached on the floor of my car after the car was serviced.

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This is my third Lease with Harvey and all my appointments have been great. From sales to parts to service the staff is friendly and professional. I also love my Outback. I have recommended at least 4 of my friends and 3 have purchased - they are also very pleased.

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The best car-buying experience we’ve ever had! Will McGrew made buying my Subaru Outback a pleasant experience. Good price. I would recommend Harvey Subaru if you're in the market for buying a car. Thank you Harvey Subaru for your outstanding car buying.

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Great staff! Great Subarus! Just bought my 4th car from the same dealership...even though it's a 2-hour drive. Wouldn't go anywhere else.

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Harvey Subaru is a very nice dealership to work with , I had good people working with me.

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Harvey Subaru Service is a good representative for the brand. I found Kim to be friendly, knowledgeable and complete in her explanation of services both before and after the work. Service began immediately upon my arrival and was completed quickly. I am happy with my Ascent, with the service and with the personnel.

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First time there, but I'll be back. Kim was the absolute best. I only went for service, but I'll buy my next Subaru there.

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I love Subaru. They build safe, reliable cars at a reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey offers the only Subaru bride or groom in town. Unless you are firmly committed to Subaru, consider another brand. No doubt there are less reputable car dealers than Harvey Subaru. Sadly, a consumer would have to look far and wide to find a more deceitful dealer than Tommy Harvey Subaru. Rather than recount the frustrating details of my Harvey horror story, I will offer some ... Read More

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DealerRater - Apr 19, 2021

I love Subaru. They build safe, reliable cars at a reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey offers the only Subaru bride or groom in town. Unless you are firmly committed to Subaru, consider another brand. No doubt there are less reputable car dealers than Harvey Subaru. Sadly, a consumer would have to look far and wide to find a more deceitful dealer than Tommy Harvey Subaru. Rather than recount the frustrating details of my Harvey horror story, I will offer some advice to prospective customers: 1) Record every in-person and phone conversation with the Harvey team. You will want this record for closing and for any post-sales issues that arise. Try to communicate as much through email as possible to create a paper trail. 2) If you are buying used or Certified Pre-Owned (CPO) review the CarFax, Certification Inspection Checklist and the vehicle’s complete service history in advance of making an offer. If the salesman balks at providing these resources upfront, walk away. If you notice any discrepancies with the CarFax, CPO Checklist or service history, walk away. Don’t believe any explanation Harvey offers -- no matter how innocent their story may sound. Have the vehicle inspected by an independent mechanic. Yes, even for a CPO car. Do not naively trust that the technician diligently performed the inspection and accurately completed the checklist. In addition to the usual mechanical inspection, ask the mechanic to look for signs of any undisclosed damage or body panel repair. Do not buy a car from Harvey Subaru without an independent inspection. 3) Prior to closing, make a written list of any promises or assurances from the sales team – accessories, vehicle condition, included perks, etc. 4) Before meeting with the Finance Manager, thoroughly inspect the car. Make sure all accessories (floor mats, cargo nets, etc.) are in the car. Test all of the windows, doors, moon roof and other features. Check for any signs of damage to the car. Ensure everything is right before you write a check. Do not rely on promises to fix an issue post-sale. 5) At the closing, ask the Finance Manager to initial each item on your “promises” list and sign the document. If he balks, walk away. The Finance Manager will likely ask you to sign an arbitration agreement, waiving your right to sue the dealer. Resist signing. Although these agreements have become increasingly common, many reputable dealers in the Shreveport/Bossier area do not require them. Number every document you sign 1 to N. And read every document the Finance Manager asks you to sign. Before leaving, count the documents in your document packet; make sure Harvey included all of the instruments you signed. Don’t be surprised if documents are missing. Also confirm that all of the Factory Subaru perks are included (Loyalty Bonus, SiriusXM, Starlink Subscription, etc.). If you buy used or CPO, check that Harvey provided both pages of the Federal Trade Commission’s Buyer’s Guide. You will want page two if any issues with the car arise. Both pages are required under federal law. 6) After the sale, if you request a loaner for service, call in advance to confirm the appointment and the loaner. Promised loaners and scheduled service appointments tend to disappear once you arrive. 7) If you encounter a problem post-sale, call (or email) the general manager. Don’t be shocked if he fails to apologize or even acknowledge the issue. If the GM doesn’t correct the problem, cross your fingers and file a complaint with Subaru of America. Good luck. If you still aren’t convinced to shop elsewhere, check out Harvey Subaru’s scathing Yelp reviews. Don’t be swayed by Harvey’s (likely) curated positive Facebook notices. I would like to suggest that you also review the complaints filed against Harvey Subaru with the Better Business Bureau…but alas you cannot; Harvey Subaru isn’t a member of the BBB.

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I'd used the service center for years, since they originally opened. In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing claims. They don't even let their managers know the insurance policy information. January 28th 2020 - Dropped my car off for EVAP leak and airbag recall. Well, we know what happened with 2020. Covid hits, dealership understaffed, etc. I check in every few weeks to see how things are going, they struggle to figure out the evap leak. May 2020 - I speak to them again about the car. They say the recall is ... Read More

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DealerRater - Mar 18, 2021

I'd used the service center for years, since they originally opened. In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing claims. They don't even let their managers know the insurance policy information. January 28th 2020 - Dropped my car off for EVAP leak and airbag recall. Well, we know what happened with 2020. Covid hits, dealership understaffed, etc. I check in every few weeks to see how things are going, they struggle to figure out the evap leak. May 2020 - I speak to them again about the car. They say the recall is complete, but still trying to figure out the evap. I mention I'm just nervous about being down to one car, in case something happens to my old Honda. They assure me that they could probably get me a courtesy car if it comes to it. June 10th 2020 - After some infrequent progress updates every few weeks. I get a call that they identified my evaporate leak issue and want authorization to order parts. June 10th. Service manager calls me to let me know they have identified the problem with the car and ask approval to order parts. I give the go ahead. They also mention that 4/24 a hail storm hit and my car suffered damage. I'm understandably bummed, but ask if they will just file with their insurance and fix it. They explain they are not liable. (Mentally alarms are going off) I speak to Liberty Mutual, they kind of laugh at my story. Indicate that the dealership/service center would file a claim with their liability insurance. I call back, but service manager isn't available. Speak to the normal service person, she says "oh, it is just windshield damage." I am slightly calmer, since glass isn't a huge deal she also mentions they have had my car so long surely they can work something out. I stress that my insurance said they would need to use their liability coverage. She says she would double check with the service manager and call me back. She never calls back. June 11th, I tell a friend of mine that lives close to this dealer the tale and ask him to take some photos for me. June 12th, he takes some pictures for me. Viewing them I'm not pleased, every panel on the car is damaged. Call them and ask to escalate to the service manager. I'm on the phone with Liberty filing the claim when he calls. Swap over and try not to bite his head off, but point out they carry garage liability by law, so if they were in possession of my car why not use it? June 15th, spoke to Subaru corporate, they explained they can't force the dealership, since independent, but that they can understand why this isn't my fault. They left the car outside for months. They opened a case and said they will try to work with the dealership to resolve. Subaru corporate calls me back later, and confirms dealership has no insurance that would cover this, offered to give me $500 towards deductible as goodwill based on how many Subaru's I have owned/still own. June 20th, Spoke to a friend that is an attorney specializing in insurance. She explained that it isn't the dealerships decision to deny filing a claim. Also they they have to share the insurance information with me, so that I could file a claim. She also explained it isn't an act of god is there was forecasted weather and that they didn't take steps to protect the vehicle while in their custody. I asked Liberty about that and they confirmed, that it is my right as the consumer to be able to file a claim on their insurance. After speaking to the dealer on a recorded line, they initially were refusing to share that information and said that there would be no point. They sort of froze and said they cannot make any statements and I would have to speak to their attorney. Once I asked them to state that they were refusing the information they managed to find out the insurance company from the Accounting department. However, they would not give me the policy number. June 23rd, The insurance company was able to look it up in their records and I filed a claim for the hail damages.

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I recently brought my Outback to Harvey Subaru to have the windshield replaced. This was only my second time to use the service department. I was extremely pleased with this dealership after both service department experiences. During the first experience, I brought it in for the first oil change. I also asked Brooke (she is wonderful and very knowledgeable) if they could check the passenger side window (I was having an issue with it rolling down, then half way up, then back down). They changed my oil and fixed the window problem FREE of charge. I was so excited because ... Read More

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DealerRater - Jul 26, 2020

I recently brought my Outback to Harvey Subaru to have the windshield replaced. This was only my second time to use the service department. I was extremely pleased with this dealership after both service department experiences. During the first experience, I brought it in for the first oil change. I also asked Brooke (she is wonderful and very knowledgeable) if they could check the passenger side window (I was having an issue with it rolling down, then half way up, then back down). They changed my oil and fixed the window problem FREE of charge. I was so excited because the dealerships at home (I live almost two hours away) will always charge a hefty "diagnostic fee" just to check or fix a minor problem. On this most recent service experience, when I arrived for my appointment, there was a minor mixup with my scheduled time. Kathy took great care of the issue, found a rental car to use for the day, and when I returned, I was told that there would be no charge. I was shocked! No other dealership has ever treated me as a valued customer like Harvey Subaru. (I was a Honda person before I found this Outback online...I will not go back! My next car will be another Subaru!) Dustin was my salesman and he got my husband and I a great car at a wonderful price. A++++ Dealership

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We just purchased our 1st Subaru. Based on the sales experience, it won't be our last! The entire sales team went above and beyond anything we have previously experienced in over 70 years of car buying. When we initially entered the dealership, we very treated like highly valued clients and treated with upmost respect. Their sales team was never 'pushy' but was very helpful by fully answering questions. They knew their products very well and explained everything in detail. Our overall buying experience was very easy. Initially my wife was hesitant about buying a vehicle she was not familiar with. ... Read More

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DealerRater - Apr 29, 2019

We just purchased our 1st Subaru. Based on the sales experience, it won't be our last! The entire sales team went above and beyond anything we have previously experienced in over 70 years of car buying. When we initially entered the dealership, we very treated like highly valued clients and treated with upmost respect. Their sales team was never 'pushy' but was very helpful by fully answering questions. They knew their products very well and explained everything in detail. Our overall buying experience was very easy. Initially my wife was hesitant about buying a vehicle she was not familiar with. There isn't a Subaru dealer near to us. Twenty-four hours later, she is driving all over town showing HER new car to friends! I hope I'll get to drive it soon...

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I've taken my WRX to Harvey's Subaru service center a few times for warranty work. Dealing with Josh is easy and he's very helpful. The mechanic does a good job diagnosing and repairing the vehicle and I've never had to return the vehicle for the same issue.

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I was very impressed with the service work performed on our Outback. Josh Duet, service manager at Harvey Subaru, is friendly and professional. He explained the scope of work to be performed and went over everything again at completion. Also, the followup phone call to assure my satisfaction was a first for me from ANY dealership. Nice job!

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Just recently took my car in for service for a recall on my Subaru Forester. The Service Manager Josh Duet made me feel like I was at a 5-star hotel! He opened the door for me as I was coming in and escorted me to the waiting area where there were free snacks and beverages. Afterwards, he explained the work done on my car and made sure I left happy. He is super friendly and professional and seems to take pride in his job.

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Thanks Josh Always friendly and listens. Great service with minimum wait. Thanks again to Josh Duet. Comfortable waiting area. Kept apprised of work being performed.

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Thank you Steven Belk for making the purchase of my Subaru, outback a pleasant experience. You was very professional and helpful, no pressure or hassle.

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It is always a pleasure to get my car serviced at Harvey Subaru. Josh is terrific, very friendly and helpful. The service is prompt with very little wait time.

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Josh had us in and out and out in record time. Even fixed my my tire!! Matt always makes me feel at home. I love Harvey Subaru and will never deal anywhere else!

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