Customer Testimonials

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DealerRater Apr 22, 2025

Service Manager did an excellent job of explaining all of the work. Work was done within stated time. Very pleased with the service.

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DealerRater Mar 24, 2025

Work completed in normal amount of time and reviewed along with suggestions for future work

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DealerRater Mar 18, 2025

Will McGrew was my sales person. He was very helpful showing me how to to set up different items on my Outlook Limited. I love everything about my new Outback! I haven’t had a new car in over 12 years!! I am in love with the Outback!!!!!

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DealerRater Jan 31, 2025

The Sales Manager was less than accommodating he priced my trade in at a low figure, my reply was that was too low,,his reply was sell it to whoever offered more, I did that but it took another trip to the dealership.

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DealerRater Jan 17, 2025

They were professional, cared about our needs and handled the paperwork in a timely manner.

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DealerRater Jan 14, 2025

Courtesy staff and great service! The job was done when I was told it would be completed.

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DealerRater Jan 8, 2025

The salesman was very knowledgeable regarding the car we purchased and the dealership provided straightforward pricing. I would recommend Harvey to anyone interested in the brand of vehicles they are providing.

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DealerRater Jan 3, 2025

Everyone was nice and informative. I really like my Forester. When I bought my first Subaru 10 years ago the process was not this smoothe. I have no complaints.

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DealerRater Dec 31, 2024

I had some issues with battery drain. Took it to the dealer. They were nice and helpful. Unfortunately the battery tested bad. Needed a new battery. Subaru (not the dealer) decided to upgrade the batteries in this model (2020 Ascent Touring) to a heavier duty battery because of battery drain problems. The new heavy duty battery would not fit the old battery box so I had to buy a new battery box also. The battery was out of warrantee so it was all on me. Not a cheap battery. So far I have not had any issues with the new battery. ... Read More

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DealerRater Dec 24, 2024

I’m 58yo and my wife is 63. it’s been over 10 years since my wife and I purchased a new veh. I’m in LOVE with this vehicle. My wife and I were looking at the crosstrek initially and when we went to the dealer. John Harvey Subaru in bossier city, La. and actually sat in it.. we found it a bit to small for us as our last 2 purchases in the last 25 years were both jeeps. the associate Keyshawn understood and was awesome and showed us the outback. He was knowledgeable and answered all our questions we had, took ... Read More

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DealerRater Dec 5, 2024

My wife loves her Subaru Forrester. It is such a smooth ride. So easy to operate. She will never drive another vehicle but Subaru.

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DealerRater Oct 22, 2024

I came in today terrified that something was wrong with my car! Your agent in repairs that helped me was so kind and understanding! It turned out that everything was okay! She was so kind and I was so relived! I am 85 and live alone so my car being in working condition is very imported to me! I am so grateful for all the assistance your team gave me! Sincerely, Emma Carolyn Gimber

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DealerRater Oct 17, 2024

The purchase of my vehicle was smooth with my selected salesman Will. Finance was great. However the service Department will easily scam you if your not paying attention. You will find no accountability from anyone in management leaving the salesman to carry the complete burden of error.

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DealerRater Aug 14, 2024

The dealership was very professional, and its employees were very friendly and knowledgeable. The overall purchase experience was rewarding.

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DealerRater Jul 30, 2024

The customer service dept left my glovebox unattached on the floor of my car after the car was serviced.

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DealerRater Mar 6, 2024

This is my third Lease with Harvey and all my appointments have been great. From sales to parts to service the staff is friendly and professional. I also love my Outback. I have recommended at least 4 of my friends and 3 have purchased - they are also very pleased.

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DealerRater Feb 8, 2024

The best car-buying experience we’ve ever had! Will McGrew made buying my Subaru Outback a pleasant experience. Good price. I would recommend Harvey Subaru if you're in the market for buying a car. Thank you Harvey Subaru for your outstanding car buying.

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DealerRater Jan 10, 2024

Great staff! Great Subarus! Just bought my 4th car from the same dealership...even though it's a 2-hour drive. Wouldn't go anywhere else.

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DealerRater Jan 9, 2024

Harvey Subaru is a very nice dealership to work with , I had good people working with me.

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DealerRater Jan 6, 2024

Harvey Subaru Service is a good representative for the brand. I found Kim to be friendly, knowledgeable and complete in her explanation of services both before and after the work. Service began immediately upon my arrival and was completed quickly. I am happy with my Ascent, with the service and with the personnel.

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DealerRater Aug 14, 2023

First time there, but I'll be back. Kim was the absolute best. I only went for service, but I'll buy my next Subaru there.

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DealerRater Apr 19, 2021

I love Subaru. They build safe, reliable cars at a reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey offers the only Subaru bride or groom in town. Unless you are firmly committed to Subaru, consider another brand. No doubt there are less reputable car dealers than Harvey Subaru. Sadly, a consumer would have to look far and wide to find a more deceitful dealer than Tommy Harvey Subaru. Rather than recount the frustrating details of my Harvey horror story, I will offer some ... Read More

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DealerRater Mar 18, 2021

I'd used the service center for years, since they originally opened. In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing claims. They don't even let their managers know the insurance policy information. January 28th 2020 - Dropped my car off for EVAP leak and airbag recall. Well, we know what happened with 2020. Covid hits, dealership understaffed, etc. I check in every few weeks to see how things are going, they struggle to figure out the evap leak. May 2020 - I speak to them again about the car. They say the recall is ... Read More

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DealerRater Jul 26, 2020

I recently brought my Outback to Harvey Subaru to have the windshield replaced. This was only my second time to use the service department. I was extremely pleased with this dealership after both service department experiences. During the first experience, I brought it in for the first oil change. I also asked Brooke (she is wonderful and very knowledgeable) if they could check the passenger side window (I was having an issue with it rolling down, then half way up, then back down). They changed my oil and fixed the window problem FREE of charge. I was so excited because ... Read More

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DealerRater Apr 29, 2019

We just purchased our 1st Subaru. Based on the sales experience, it won't be our last! The entire sales team went above and beyond anything we have previously experienced in over 70 years of car buying. When we initially entered the dealership, we very treated like highly valued clients and treated with upmost respect. Their sales team was never 'pushy' but was very helpful by fully answering questions. They knew their products very well and explained everything in detail. Our overall buying experience was very easy. Initially my wife was hesitant about buying a vehicle she was not familiar with. ... Read More

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DealerRater Nov 6, 2017

I've taken my WRX to Harvey's Subaru service center a few times for warranty work. Dealing with Josh is easy and he's very helpful. The mechanic does a good job diagnosing and repairing the vehicle and I've never had to return the vehicle for the same issue.

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DealerRater Apr 24, 2017

I was very impressed with the service work performed on our Outback. Josh Duet, service manager at Harvey Subaru, is friendly and professional. He explained the scope of work to be performed and went over everything again at completion. Also, the followup phone call to assure my satisfaction was a first for me from ANY dealership. Nice job!

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DealerRater Apr 20, 2017

Just recently took my car in for service for a recall on my Subaru Forester. The Service Manager Josh Duet made me feel like I was at a 5-star hotel! He opened the door for me as I was coming in and escorted me to the waiting area where there were free snacks and beverages. Afterwards, he explained the work done on my car and made sure I left happy. He is super friendly and professional and seems to take pride in his job.

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DealerRater Apr 16, 2017

Thanks Josh Always friendly and listens. Great service with minimum wait. Thanks again to Josh Duet. Comfortable waiting area. Kept apprised of work being performed.

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DealerRater Apr 11, 2017

Thank you Steven Belk for making the purchase of my Subaru, outback a pleasant experience. You was very professional and helpful, no pressure or hassle.

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DealerRater Apr 8, 2017

It is always a pleasure to get my car serviced at Harvey Subaru. Josh is terrific, very friendly and helpful. The service is prompt with very little wait time.

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DealerRater Mar 8, 2017

Josh had us in and out and out in record time. Even fixed my my tire!! Matt always makes me feel at home. I love Harvey Subaru and will never deal anywhere else!

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